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If you have an urgent question or concern, call 508-597-2400, ext. 0. 
To report an absence, tardy or dismissal, call 508-597-2400, ext. 9. 
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Advanced Math & Science Academy Charter School

201 Forest St.
Marlborough, MA 01752

Phone: (508) 597-2400
Fax: (508) 485-0824

Communication Protocol

AMSA Communication Protocol

Effective and consistent communication with families is important in establishing relationships and can play a key role in student success and accountability. What are the best practices of AMSA teachers when it comes to communicating directly with parents? (Direct communication can be defined as a personal email or phone call.) 

  • AMSA families can expect a response to emails and/or phone calls within 48 hours (2 business days)
  • All email communications and telephone conversations will maintain a professional tone
  • Communicating positive messages regarding student’s performance or behavior is always appreciated and good practice
  • Copy counselors on emails regarding behavioral, emotional or academic concerns.
  • Copy Deans of Students on emails regarding behavioral, emotional or academic concerns.
  • Copy Academic Department Chairs on emails regarding academic concerns.

Which academic concerns merit a direct communication with families?

  • If a teacher is concerned about a pattern of missed assignments and/or poor performance
  • A consistent grade of D or below
  • If the student is in danger of failing a class for the year

Which behavioral, emotional and social concerns merit a direct communication with families?

  • Repeated classroom disruptions
  • Notable or prolonged change in student affect (in consultation with School Counselor)
  • When any level of detention is issued
  • Plagiarism/cheating
  • When there’s significant improvement in classroom behavior or participation

When is it advisable to request a meeting?

  • When other means of communication have been unsuccessful
  • When a student is struggling in multiple classes
  • If the student is in danger of failing a class 

Posting Upcoming Assignments- Google Classroom:

  • All teachers will use Google Classroom as the main platform to post upcoming assignments and announcements.

Posting Report Card Grades on PowerSchool:

  • Grades need to be updated on PowerSchool every two weeks.

Communication Protocol Flow Chart:

  • Contact the Classroom Teacher First
  • If you are unable to resolve the issue contact the Academic Department Chair
  • If additional assistance is required contact the principal
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